As the dealer base grows, support models need clearer ownership, fewer dead ends, and stronger handoff between product guidance and account support.
Growth in a dealer network usually exposes the same weak points: unclear ownership, support duplication, and friction between account questions and product questions.
Scalable support models separate communication paths clearly while still preserving a single, familiar customer-facing experience.
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March 12, 2026
The portal experience is being aligned more closely with how dealer teams actually work: quick account visibility, easier order review, and a cleaner path into support.